On January 15 of this year, the 1st Financial Bank USA sent me this letter:
Dear Jeremy R Holmes:
We recently discovered that the amount of the Cashback Reward that has been credited to your 1st Financial Bank USA credit card account is less than it should have been in accordance with your Cashback Reward Terms and Conditions. We apologize for this error, but are pleased to report that it has been corrected and that your account has been credited the full Cashback Reward to which you are entitled.
YOUR CUSTOMER SERVICE REPRESENTATIVES
Now that’s what I like to see from a bank. I want Cashback and Rewards–note the capital letters highlighting the importance of each word. I’ll bet they apologize. The nerve, holding back on the loot, the booty, the inheritance to which I am entitled! “Entitled”–that’s a good word, too. Lucky you, 1st Financial Bank, ’cause I was about to sue until you apologized. Don’t try it again–I might not be so patient next time!
Since we were gone all day yesterday, I hadn’t sorted through the mail until this morning. There it was: a check from 1st Financial Bank USA for $0.13. They spent more on postage for that check than the check itself was worth.
Good thing I hadn’t booked my tickets to Hawaii yet.